# How Do I Replace my TRX Product Under Warranty?

> First, please verify if your item is under warranty from  our site       To Receive a Replacement of your item:   Please  submit a request  and our tea...

Source: https://trxtraining-kb.kustomer.help/en_us/how-do-i-replace-my-trx-product-under-warranty-Sk9CZmDS9

Last updated: 2025-02-27T16:09:55.465Z

First, please verify if your item is under warranty from our [site](https://www.trxtraining.com/pages/warranty).

**To Receive a Replacement of your item:**

Please [submit a request](https://trxtraining-kb.kustomer.help/contact/contact-us-r170T1vIq) and our team will get back to you within 24-48 hours.

Prior to completing your request, please have the following prepared:

1\. Order # (SOTRX###### or TRX-US-##### or TRX-EU-######)  

2\. Serial # (13 digits - that's different from the serial on packaging)

*   TRX® SUSPENSION TRAINER™:  
    Your serial number is located under our rubber badge above the handgrip. Please slide the badge up and away from the handgrip. The serial number is sewn onto the strap.
*   TRX RIP TRAINER®:  
    The serial number on your Rip Trainer is located on the product authenticity label. This label can be found at the end of the yellow bar.

3\. Photos of the product defect or damage outside of normal wear and tear or surface damage, which impacts the functionality of the product